Telco Churn Predictor

“Is this subscriber about to leave?”

For businesses that rely on repeat customers, it’s typically less expensive to retain a customer than to replace a customer. So, it’s not uncommon for businesses to build a model that predicts when a customer is about to leave (churn) and then proactively offers the customer an incentive to continue being a customer.

Typically, this model would be automated, running in the background regularly and then acting on its own. But, for demonstration purposes, I’ve built a web form that interacts with a churn model and then displays the output here.

The original dataset can be found here.

Customer Gender*

Female Male

Is the customer a senior citizen?*

No Yes

Is the customer married or living with partner?*

No Yes

Does the customer have one or more dependents?*

No Yes

What is the customer's tenure in months?*

...has phone service?*

No Yes

...has multiple phone lines?*

No Yes No Phone Service

...has internet service?*

DSL Fiber Optic No Internet Service

...subscribes to online security?*

No Yes No Internet Service

...subscribes to online backups?*

No Yes No Internet Service

...subscribes to device protections?*

No Yes No Internet Service

...subscribes to tech support plan?*

No Yes No Internet Service

...subscribes to streaming tv?*

No Yes No Internet Service

...subscribes to streaming movies?*

No Yes No Internet Service

What type of contract does the customer have?*

Month to Month One Year Contract Two Year Contract

Is the customer signed up for paperless statements?*

No Yes

What method does the customer use for payments?*

Bank Transfer (Automatic) Credit Card (Automatic) Electronic Check Mailed Check

What is the average monthly bill?*

What is the customers lifetime charge total?*